Return Policy
Effective Date: July 25, 2025
We appreciate your business at Foundtomenimal. Delivering an exceptional customer experience is central to our mission. Should you encounter any complications with your purchase, we urge you to reach out to our dedicated client care team at support@foundtomenimal.com. To expedite the resolution process, kindly include your original purchase email and Order ID (e.g., 015SHOP-1218) in your correspondence. Please read through our comprehensive policy guidelines below.
Final Sale Stipulation
As a standard operational practice, Foundtomenimal enforces a strict "all sales are final" policy. We generally do not accept order returns or facilitate exchanges. Exceptions to this rule are exclusively reserved for merchandise exhibiting confirmed manufacturing defects or instances where an erroneous item was dispatched to you.
Defect and Damage Claims
Foundtomenimal maintains stringent quality control standards. However, if your shipment arrives damaged, exhibits flaws, or contains the incorrect merchandise, notifying our support staff must be your immediate next step. We pledge to collaborate with you to find an equitable solution.
Buyers are required to physically examine their parcels immediately upon receipt. Any formal claims regarding damages or fulfillment errors must be submitted to us within 7 days of the official delivery date.
To accelerate your claim assessment, please send an email to support@foundtomenimal.com and supply the following documentation:
- Your specific Order Identifier (e.g., 015SHOP-1218) alongside the email address linked to the transaction.
- A detailed written explanation of the perceived flaw or shipping error.
- High-resolution photographs or video clips clearly illustrating the damage or the incorrect product received.
Our specialists will carefully review your submission and determine the most suitable remedy. Outcomes are evaluated on an individual basis and may result in a product replacement, a partial financial reimbursement, or a complete refund.
Refund Processing
Should our team authorize a monetary reimbursement (either partial or full) for your claim, the designated amount will automatically revert to the initial payment gateway utilized during checkout. Typically, these funds will reflect on your financial statement within 7 to 12 business days. Please be advised that the exact clearance timeframe depends heavily on your banking institution's or credit card issuer's internal processing speeds.
Exchange Policy
Foundtomenimal does not process traditional product exchanges. Merchandise will solely be substituted in the event of documented transit damage or factory defects, strictly contingent upon the formal approval of a submitted claim.
Unsolicited Item Returns
Under no circumstances should you ship goods back to our facilities without explicit prior authorization from our customer success representatives. To qualify for any form of remediation, a formal support claim must be established first.
Parcels sent to us unannounced or lacking an approved return mandate will be rejected outright. Furthermore, Foundtomenimal assumes no liability for unsolicited returns, meaning no refunds, credits, or replacement assistance will be issued for unauthorized packages.
Client Support
If you require further clarification or need to open a dialogue regarding a recent transaction, our team is readily available. Contacting us directly at support@foundtomenimal.com—ensuring you quote your Order Number (e.g., 015SHOP-1218) and purchasing email—remains the most efficient method to address your concerns. We are dedicated to delivering excellence and will continuously strive to rectify any valid issues.